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How many indicators should there be for each perspective in a balanced scorecard?

  1. 1-3

  2. 3-5

  3. 3-8

  4. 5-10

The correct answer is: 3-8

The balanced scorecard is a strategic planning and management system that organizations use to align business activities to the vision and strategy of the organization, improve communications, and monitor organizational performance against strategic goals. Each of the four perspectives in a balanced scorecard (financial, customer, internal processes, and learning and growth) requires a set of indicators to measure performance and ensure that the objectives are being met. Having 3-8 indicators for each perspective strikes a balance between having enough metrics to provide meaningful insight and avoiding an overwhelming number of indicators that could lead to confusion or dilute focus. This range allows for comprehensive coverage of critical areas while remaining manageable for stakeholders. It ensures that the organization can effectively monitor its performance across diverse aspects without losing sight of key priorities. An excessive number of indicators can lead to analysis paralysis, where too much information hinders decision-making rather than facilitating it. Conversely, having too few indicators may result in overlooking important areas that could impact overall performance. Thus, choosing 3-8 indicators for each perspective represents a well-considered approach to performance management in a balanced scorecard context.