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What aspect does a balanced scorecard address?

  1. Only immediate financial returns

  2. Short-term objectives exclusively

  3. Long-term performance only

  4. Both short- and long-term objectives

The correct answer is: Both short- and long-term objectives

A balanced scorecard is a strategic planning and management tool that provides a framework to translate an organization's vision and strategy into a coherent set of performance measures. It addresses both short- and long-term objectives by measuring performance from multiple perspectives: financial, customer, internal business processes, and learning and growth. This comprehensive approach allows organizations to evaluate their performance not just by immediate financial returns but also by other critical factors that contribute to sustainable success. By incorporating both short- and long-term objectives, a balanced scorecard enables organizations to ensure that current operations align with future goals. In contrast, focusing solely on immediate financial returns would neglect other important areas that drive performance, such as customer satisfaction and employee engagement. Concentrating exclusively on short-term objectives would fail to promote long-lasting success, while only considering long-term performance might overlook necessary adjustments that could jeopardize current operations. Thus, the balanced scorecard effectively integrates various dimensions of performance for a holistic view of the organization's health and viability.